How can a restaurant stop missing phone orders?
To stop missing phone orders, forward the calls your team can't take to an AI receptionist connected to your menu: it answers every ring, takes the order with real prices, checks the address and sends it to the kitchen, and transfers anything that needs a person to your team.
Why calls get missed
Order calls come in when the team is busiest, on Friday and Saturday evenings. A call takes two to three minutes and pulls someone out of the kitchen or off the floor. A caller who gets no answer often orders somewhere else.
What to set up
Three things are enough: a VoIP number in the restaurant's name, call forwarding from your usual number and an AI receptionist connected to your till system.
- A Twilio number in the restaurant's name
- Call forwarding turned on for the current line
- A receptionist connected to the menu, such as MyMenuo's ($85.90 a month, 100 minutes included)
How to measure what you're losing
Count the missed calls in your phone's log over a weekend, multiply by the share of callers who would have ordered and by your average order. The calculator on MyMenuo's AI receptionist page does this with your own numbers.
FAQ
Do I need a new phone number?
No. Customers keep calling your usual number; call forwarding sends the calls to the receptionist's line.
What about callers who speak another language?
MyMenuo's AI receptionist speaks 17 languages and answers in the caller's language.
What happens with a complaint?
The call is transferred to the number the restaurant chose, for example the manager's mobile.