Restaurant online ordering: the complete guide
Online ordering lets guests order from a restaurant on their phone for delivery or pickup. Using your own ordering site instead of a marketplace avoids the 20–30% per-order commission and keeps the customer relationship and data.
Your own site vs marketplaces
Marketplaces bring reach but charge 20–30% per order and own the customer. Your own ordering site — linked from your QR menu, Google profile and social — keeps the full ticket and the data. Most restaurants use both: marketplaces for discovery, their own channel for loyal customers.
- Marketplace: reach, high commission, no data
- Own channel: full margin, own the customer
- Best practice: use both, migrate regulars to your own
How online ordering works
Guests open your online store or scan a QR code, build the order, pay online and choose delivery or pickup. The order flows straight to the kitchen display and the POS, so there is no double entry — and you set delivery zones and fees in $.
- Order and pay online (delivery or pickup)
- Straight to POS and kitchen display
- Delivery zones and fees you control
Setting it up
Publish a digital menu, enable online payments, define delivery zones, and print a QR code for tables and packaging. With MyMenuo you can launch your own commission-free ordering in minutes, with no app for guests to download.
FAQ
Is online ordering better on my own site or a marketplace?
Your own site keeps the full margin and the customer data; marketplaces add reach but take 20–30% per order. Most restaurants use both and migrate loyal customers to their own channel.
Do I pay commission on my own online ordering?
On your own channel with MyMenuo there is no per-order commission — you pay a flat subscription instead.
Do guests need an app to order online?
No. They order from a browser via your link or QR code, with no app to install.